{"id":3649,"date":"2024-03-25T09:33:45","date_gmt":"2024-03-25T07:33:45","guid":{"rendered":"https:\/\/mobilefutures.fi\/?p=3649"},"modified":"2024-03-25T09:33:46","modified_gmt":"2024-03-25T07:33:46","slug":"rasisminvastainen-viikko-oulussa","status":"publish","type":"post","link":"https:\/\/mobilefutures.fi\/sv\/news\/rasisminvastainen-viikko-oulussa\/","title":{"rendered":"Rasisminvastainen viikko Oulussa"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Oulussa vietettiin rasismin vastaista viikkoa 18.-24.3. Viikolla oli monia eri tapahtumia ymp\u00e4ri Oulua. Mobile Futures osallistui viikkoon omalla ohjelmallaan, jolla halusimme tuoda esiin tutkimuksemme tuloksia helposti l\u00e4hestytt\u00e4v\u00e4ll\u00e4 tavalla. Rakensimme tutkimukseemme osallistuneiden ihmisten kokemuksia mukaillen \"asiakaspalvelupisteen\", jonne sai tulla kokeilemaan asiointia ilman yhteist\u00e4 kielt\u00e4. Tied\u00e4mme tutkimuksemme pohjalta, ett\u00e4 monelle maahanmuuttajalle asiakaspalvelutilanteet ovat ainoita kohtaamisia, joissa he tapaavat suomalaisia ihmisi\u00e4. Jos yhteist\u00e4 kielt\u00e4 ei ole, n\u00e4iss\u00e4 kohtaamisissa tulee usein v\u00e4\u00e4rinymm\u00e4rryksi\u00e4 eik\u00e4 suomalainen byrokratia avaudu lyhyiss\u00e4 hetkiss\u00e4. Rasismin vastaisen viikon tapahtumassa halusimme her\u00e4tell\u00e4 ihmisi\u00e4 pohtimaan sit\u00e4, milt\u00e4 t\u00e4llainen asiointi voi tuntua. Syntyi kipulakapulakielinen asiointipiste.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kipulakapulakielinen asiointipiste oli avoinna maanantaina 18.3. Oulu10:ss\u00e4, Oulun kaupungin asiakasohjaus- ja neuvontapisteell\u00e4. Tiistaina 19.3. palvelupisteemme siirtyi Oulun yliopiston tiloihin. Asiointipisteell\u00e4 kaksi kipulakapulakielist\u00e4 palveluneuvojaa (Iida ja Joa) palvelivat asiakkaita. Yasmin, Venla ja Elina toivottivat asiakkaat tervetulleeksi ja keskustelivat heid\u00e4n kanssaan kokemuksesta asioinnin p\u00e4\u00e4tteeksi. Asioimaan tulleet ihmiset saivat valita hoidettavan asiansa etuk\u00e4teen valmistelluista teht\u00e4vist\u00e4. Tarjolla oli helppojen asioiden hoitamista, kuten bussikortin tai teatterilipun ostoa ja haastavampia asioita, kuten Kipulakapulamaan kansalaisuuden hakemista. Huomasimme, ett\u00e4 my\u00f6s helpolta tuntuvat teht\u00e4v\u00e4t saattoivat olla osallistujille vaikeita ilman yhteist\u00e4 kielt\u00e4.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"980\" height=\"551\" data-attachment-id=\"3661\" data-permalink=\"https:\/\/mobilefutures.fi\/sv\/fa32c053-bc76-4d69-92bd-805e27600e3d-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/fa32c053-bc76-4d69-92bd-805e27600e3d-edited.jpeg?fit=980%2C551&amp;ssl=1\" data-orig-size=\"980,551\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"fa32c053-bc76-4d69-92bd-805e27600e3d\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/fa32c053-bc76-4d69-92bd-805e27600e3d-edited.jpeg?fit=980%2C551&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/fa32c053-bc76-4d69-92bd-805e27600e3d-edited.jpeg?resize=980%2C551&#038;ssl=1\" alt=\"\" class=\"wp-image-3661\" srcset=\"https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/fa32c053-bc76-4d69-92bd-805e27600e3d-edited.jpeg?w=980&amp;ssl=1 980w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/fa32c053-bc76-4d69-92bd-805e27600e3d-edited.jpeg?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/fa32c053-bc76-4d69-92bd-805e27600e3d-edited.jpeg?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/fa32c053-bc76-4d69-92bd-805e27600e3d-edited.jpeg?resize=18%2C10&amp;ssl=1 18w\" sizes=\"auto, (max-width: 980px) 100vw, 980px\" \/><figcaption class=\"wp-element-caption\">Palveluneuvojat Iida Kauhanen ja Joa Hiitola ty\u00f6ss\u00e4\u00e4n<br><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Asiointisimulaatiossa asiakkaat tulivat pisteelle valittuaan hoidettavan asian. Ensimm\u00e4isen\u00e4 teht\u00e4v\u00e4n\u00e4 heill\u00e4 oli \"ottaa vuoronumero\" koskettamalla teipill\u00e4 merkattua kohtaa kauempana sein\u00e4ss\u00e4. T\u00e4m\u00e4 tuotti monelle asiakkaalle h\u00e4mmenyst\u00e4, eik\u00e4 teht\u00e4v\u00e4n yhteytt\u00e4 vuoronumeroj\u00e4rjestelm\u00e4\u00e4n usein ymm\u00e4rretty. Palveluneuvojat joutuivatkin saattamaan l\u00e4hes jokaisen asiakkaan \"vuoronumerosein\u00e4lle\", jotta asia tuli hoidettua oikein. Tutkimuksemme mukaan vuoronumeroj\u00e4rjestelm\u00e4 on vaikeasti avautuva maahanmuuttajataustaisille ihmisille, jos vastaavaa j\u00e4rjestelm\u00e4\u00e4 ei ole k\u00e4ytetty l\u00e4ht\u00f6maassa. N\u00e4ilt\u00e4 osin simulaatiomme onnistui v\u00e4litt\u00e4m\u00e4\u00e4n my\u00f6s tosiel\u00e4m\u00e4n h\u00e4mmennyksen tunteita osallistujille. Palveluneuvojamme puhuivat asiointipisteell\u00e4 ainoastaan kipulakapulakielt\u00e4 ja t\u00e4ytett\u00e4vi\u00e4 lomakkeita oli saatavilla vain kipulakapulakielell\u00e4.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1736\" height=\"976\" data-attachment-id=\"3662\" data-permalink=\"https:\/\/mobilefutures.fi\/sv\/screenshot-2024-03-25-at-9-22-53-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-25-at-9.22.53-edited.png?fit=1736%2C976&amp;ssl=1\" data-orig-size=\"1736,976\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Screenshot-2024-03-25-at-9.22.53\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-25-at-9.22.53-edited.png?fit=1030%2C579&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-25-at-9.22.53-edited.png?resize=1736%2C976&#038;ssl=1\" alt=\"\" class=\"wp-image-3662\" srcset=\"https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-25-at-9.22.53-edited.png?w=1736&amp;ssl=1 1736w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-25-at-9.22.53-edited.png?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-25-at-9.22.53-edited.png?resize=1030%2C579&amp;ssl=1 1030w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-25-at-9.22.53-edited.png?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-25-at-9.22.53-edited.png?resize=1536%2C864&amp;ssl=1 1536w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-25-at-9.22.53-edited.png?resize=18%2C10&amp;ssl=1 18w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/Screenshot-2024-03-25-at-9.22.53-edited.png?resize=1200%2C675&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><figcaption class=\"wp-element-caption\">Ote kipulakapulakielisest\u00e4 lomakkeesta<br><\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Palaute kipulakapulakielisest\u00e4 asioinnista oli p\u00e4\u00e4osin hyvin my\u00f6nteist\u00e4. Suurin osa ihmisist\u00e4 piti asioimista hauskana kokemuksena. Moni j\u00e4i pohtimaan my\u00f6s sit\u00e4, miten her\u00e4ttelev\u00e4\u00e4 on yritt\u00e4\u00e4 hoitaa asiaansa ilman yhteist\u00e4 kielt\u00e4 tai k\u00e4sityst\u00e4 siit\u00e4, mit\u00e4 asiakkaalta tarkalleen ottaen odotetaan. My\u00f6s neuvontaty\u00f6t\u00e4 maahanmuuttajien kanssa p\u00e4ivitt\u00e4in tekev\u00e4t ty\u00f6ntekij\u00e4t k\u00e4viv\u00e4t pisteell\u00e4 asioimassa. He kertoivat roolien vaihtamisen kannustaneen katsomaan omaa ty\u00f6t\u00e4\u00e4n uusin silmin, vaikka simuloitu tilanne oli heille ty\u00f6ns\u00e4 puolesta hyvin tuttu. Kipulakapulakielinen asiointi aiheutti usein my\u00f6s h\u00e4mmennyst\u00e4 ja ihmetyst\u00e4. Ummikkoasiakkaan rooliin heitt\u00e4ytyminen ei houkutellut kaikkia. Muutaman kerran liian vaivaannuttava asiointitilanne jouduttiin jopa keskeytt\u00e4m\u00e4\u00e4n. Ajattelemme, ett\u00e4 t\u00e4m\u00e4kin kertoo omaa tarinaansa siit\u00e4, kuinka raskasta jatkuvien mahdollisten v\u00e4\u00e4rinymm\u00e4rrysten kanssa on el\u00e4\u00e4.\u00a0<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"3024\" height=\"1702\" data-attachment-id=\"3665\" data-permalink=\"https:\/\/mobilefutures.fi\/sv\/img_1813-1-2\/\" data-orig-file=\"https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/IMG_1813-1-edited.jpeg?fit=3024%2C1702&amp;ssl=1\" data-orig-size=\"3024,1702\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;1.6&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;iPhone 13&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;1710769740&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;5.1&quot;,&quot;iso&quot;:&quot;125&quot;,&quot;shutter_speed&quot;:&quot;0.02&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;1&quot;}\" data-image-title=\"IMG_1813-1\" data-image-description=\"\" data-image-caption=\"\" data-large-file=\"https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/IMG_1813-1-edited.jpeg?fit=1030%2C580&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/IMG_1813-1-edited.jpeg?resize=3024%2C1702&#038;ssl=1\" alt=\"\" class=\"wp-image-3665\" srcset=\"https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/IMG_1813-1-edited.jpeg?w=3024&amp;ssl=1 3024w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/IMG_1813-1-edited.jpeg?resize=300%2C169&amp;ssl=1 300w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/IMG_1813-1-edited.jpeg?resize=1030%2C580&amp;ssl=1 1030w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/IMG_1813-1-edited.jpeg?resize=768%2C432&amp;ssl=1 768w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/IMG_1813-1-edited.jpeg?resize=1536%2C865&amp;ssl=1 1536w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/IMG_1813-1-edited.jpeg?resize=2048%2C1153&amp;ssl=1 2048w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/IMG_1813-1-edited.jpeg?resize=18%2C10&amp;ssl=1 18w, https:\/\/i0.wp.com\/mobilefutures.fi\/wp-content\/uploads\/2024\/03\/IMG_1813-1-edited.jpeg?resize=1200%2C675&amp;ssl=1 1200w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">On ensiarvoisen t\u00e4rke\u00e4\u00e4, ett\u00e4 kohtaamiset ihmisten kanssa, joiden kielt\u00e4 asiakaspalvelijat, viranomaiset, sosiaality\u00f6ntekij\u00e4t tai vaikkapa opettajat eiv\u00e4t puhu, ovat luonteeltaan empaattisia ja arvostavia. Asiointisimulaatioon heitt\u00e4ytymisen kautta voimme her\u00e4tell\u00e4 ihmisi\u00e4 n\u00e4kem\u00e4\u00e4n arkip\u00e4iv\u00e4isten kohtaamisten t\u00e4rkeyden kotoutumiselle. Kipulakapulakielisess\u00e4 asiointitapahtumassa keskeist\u00e4 oli asiakkaan tukeminen ja auttaminen sek\u00e4 se, ett\u00e4 kaikki tuntevat olonsa mukavaksi. Tutkimuksesta tied\u00e4mme, ett\u00e4 todellisissa neuvonta- ja palvelukohtaamisissa n\u00e4in ei aina ole.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Oulussa vietettiin rasismin vastaista viikkoa 18.-24.3. Viikolla oli monia eri tapahtumia ymp\u00e4ri Oulua. Mobile Futures osallistui viikkoon omalla ohjelmallaan, jolla halusimme tuoda esiin tutkimuksemme tuloksia helposti l\u00e4hestytt\u00e4v\u00e4ll\u00e4 tavalla.<\/p>","protected":false},"author":215458246,"featured_media":3667,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_crdt_document":"","inline_featured_image":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":true,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":false,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"_wpas_customize_per_network":false,"jetpack_post_was_ever_published":false},"categories":[1393,1],"tags":[1461,1395,1445],"class_list":["post-3649","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-uncategorized","tag-arjenkohtaamisia","tag-mobile-futures","tag-yhteistyo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Rasisminvastainen viikko Oulussa &#8211; News, Uncategorized Mobile Futures<\/title>\n<meta name=\"description\" content=\"Oulussa vietettiin rasismin vastaista viikkoa 18.-24.3. Viikolla oli monia eri tapahtumia ymp\u00e4ri Oulua. Mobile Futures osallistui viikkoon omalla ohjelmallaan, jolla halusimme tuoda esiin tutkimuksemme tuloksia helposti l\u00e4hestytt\u00e4v\u00e4ll\u00e4 tavalla.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mobilefutures.fi\/sv\/news\/rasisminvastainen-viikko-oulussa\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rasisminvastainen viikko Oulussa &#8211; News, Uncategorized Mobile Futures\" \/>\n<meta property=\"og:description\" content=\"Oulussa vietettiin rasismin vastaista viikkoa 18.-24.3. Viikolla oli monia eri tapahtumia ymp\u00e4ri Oulua. 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